A. INFORMATION YOU PROVIDE TO US DIRECTLY
You may provide your Personal Information to us when you use our Services, including when you register with Udenden, search within or place orders through our Services, contact us with inquiries, respond to surveys, or otherwise access our Services. This information may include: User Profile – We collect profile information associated with your Customer Udenden account. This includes information such as name, email address, delivery address, and phone number.Request Details – When you place an order through our Services we collect information related to that order. This may include information such as items ordered, special note instructions, and location. B. INFORMATION RECEIVED FROM YOU AS PART OF YOUR COMMUNICATIONS
When you use our Services (app) chat, email, phone or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; your order details; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request. C. INFORMATION COLLECTED AUTOMATICALLY
We also may receive and store certain information about you and your device(s) automatically when you access or use our Services. This information may include: Technical Information – We collect technical information associated with your activity on our app and may include information related to your browser and operating system, IP address unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our Services. D. LOCATION INFORMATION
When you use the Services, we may collect and store general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser, we may also collect and store the precise location of your device when the Udenden app is running in the foreground or background of your device. This information may be used to help you select your delivery address, to provide more accurate deliveries of your orders, to provide recommendations to you, and to enhance your user experience and improve the services. E. PERSONAL INFORMATION FROM PUBLICLY AVAILABLE SOURCES AND THIRD PARTIES
We may collect or receive Personal Information about you from publicly available sources, social network providers, marketing partners, and/or third parties. This may include: Social Network Information – We may receive information about you from other services. For example, we receive certain information from Facebook when you use their service to login to Udenden. F. MOBILE APPLICATIONS
Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways. Learn more about your choices for mobile devices by visiting http://www.aboutads.info/appchoices. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalized advertising. 2. Use of Your Personal Information
We may use the information we collect or receive about you for various purposes. A. TO PROVIDE YOU WITH THE SERVICES
We use your information to provide you the Services. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers and that are contractually obligated to protect your information as disclosed in this Policy. B. TO MAINTAIN, IMPROVE, AND PERSONALIZE THE SERVICES
We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. We may use your information to help us improve offerings for Udenden and/or our Merchants. We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests. C. TO COMMUNICATE WITH YOU
We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future email marketing communications. D. FOR ACCOUNT AND NETWORK SECURITY PURPOSES
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activity or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information. E. TO MAINTAIN LEGAL AND REGULATORY COMPLIANCE
Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law. F. TO ENFORCE COMPLIANCE WITH OUR TERMS AND CONDITIONS AND POLICIES
When you access or use our Services, you are bound to our Terms and Conditions and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners. G. TO PROTECT YOU, OTHERS, AND OUR BUSINESS We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Service, to comply with the law, and to protect against security risks. H. FOR OUR BUSINESS PURPOSES
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent. 3. Sharing of Personal Information with Third Parties
We share your Personal Information as described below. A. SERVICE PROVIDERS
We may share your information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as payment processing, advertising services, marketing partners, app analytics, data processing, IT services, customer support and other services. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose. B. FRIENDS AND NEIGHBORS
To help provide you with a high-quality delivery we also may share your information, including your Personal Information and order details, with the Neighbors who complete your requested deliveries. Similarly, we may share information with Merchants to facilitate deliveries such as your first name and last initial and order information related to your orders with Udenden merchants. 4. Data Retention
We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 7. Children’s Information
Our Services are not intended for children under 18 years of age and we do not knowingly collect Personal Information from children under the age of 18. If you are a parent or guardian of a child under the age of 18 and believe he or she has disclosed personally identifiable information to us please contact us at info@udenden.com. A parent or guardian of a child under age 18 may review and request deletion of the child’s Personal Information.